Warranty for AO Cues

AO Cues are created from the finest materials available. We are very proud of our cues and inspect each cue during the work process and a final inspection is performed before each cue is packaged for shipment.

AO Cues warrants to the original purchaser that its cues are free from defects in material and workmanship; we shall repair or replace the cue at our discretion. All parts of the AO Cue® are covered by the warranty, but excludes warpage and normal wear on replaceable parts such as the tip, ferrule, finish, wrap and bumper.

In the unlikely event you discover a flaw in your cue or should it become damaged, do not attempt to repair your cue. Contact AO Cues® direct for instructions. AO Cues® covered by warranty will be repaired or replaced without charge.

This warranty is void if your AO cue has after-market products or has been subjected to mishandling, misuse, abuse, repair or altered by an entity other than AO Cues. The warranty applies to AO Cues® belonging to the ORIGINAL owner, and is nontransferable. AO Cues will resolve all warranty claims at its discretion. AO Cues are NOT warranted against breakage or warpage.

We have no control over how the cue is used or the environment in which the cue is stored, we assume NO responsibility for warpage, breakage or any type of water damage. All AO Cues leave the shop straight and in new condition.

When you receive or buy your cue inspect it thoroughly. If you chalk and use your AO Cue this is a sign of acceptance of the cue in the condition in which it was received.

You are responsible for all incoming and outgoing shipping cost.

Make sure that you include:

Your first and last name

Your shipping address

Daytime telephone number

Instructions for your repair

Copy of your original receipt of sale if warranty repair.

We cannot guarantee that any repair issues will be covered under warranty; we will gladly inspect your cue and make a determination.